How to refund a payment on a closed closed cart in Sync™
Please follow the steps below to refund a payment taken via the Shop screen in the Sync™ app:
- Open the “Activity“screen in the Sync™ app (4th icon at the bottom).
- Go to the section titled “shop sales” and select “see all“to view your previous carts.
- Select from the recent transactions which cart you’d like to issue a refund for.
- When you open the transaction, you will see the sales information, to start the refund please select the payment at the bottom of the screen titled ‘Payments Taken’
- Please then select ‘Refund’ at the bottom of the screen
- Please use the keypad to type in the amount you want to refund, then select ‘done.’
- A pop-up will appear reminding you that refunds are immediate and irreversible. If you still wish to continue with the refund select ‘refund now’, otherwise select cancel.
- The refund has now been issued. If you wish to send a receipt please select ‘Need to send a receipt’ and choose from the sending methods.
Please note: Refunds are final and cannot be reversed once they are confirmed. It can take between 5 to 10 working days for a refund to be sent back to a customer.
There is no additional fee for a refund, however the original transaction fee is not refunded. This is because we incur costs from the card networks (e.g. to Visa or Mastercard etc) that are non-refundable and the service was provided.
For any further questions or help, please contact us.
