Steps to check if your Tap to Pay is not working
If Tap to Pay on Android is not showing on the Charge screen in your app please ensure its setup by going to your app home screen, selecting the ‘My devices’ tile, then ‘Setup Tap to Pay on Android’ and accept the T&Cs.
1) Check your Android device is compatible #
Your Android phone must have NFC capabilities and have Android 11 or higher.
2) Clear “Bad data” to reset the connection for Tap to Pay #
If Tap to Pay is no longer working on your Android phone and your phone’s operating system is Android 11 or higher, please follow the instructions below to clear the cache (temporary data) as it may resolve the issue.
- Open Settings
- Select Apps
- Tap the app you want to clear
- Select Storage and cache
- Tap Clear cache
Please then go back into your Sync™ app, select the “My Devices” tile on the Home page and select “Tap to Pay on Android” to reconnect.
3) Check your phone NFC is turned on #
For your Android phone to support Tap to Pay, you will need to enable NFC on your phone’s settings.
4) Check your phone case is not interfering #
An RFID-blocking phone case might interfere with the NFC (Near Field Communication) functionality on your phone. NFC is essential for contactless transactions, including tap-to-pay payments. Therefore, it’s advisable to avoid cases that may disrupt these signals to ensure seamless and secure transactions.
If after the above steps, Tap to Pay is not working, please contact us via the in-app chat or email us at support@Sync™.com.
