Taking a payment
Multiple ways to take payments
Last Updated: August 21, 2025An overview of the different ways to take payments with Sync™ With Sync™, you get faster, cheaper transactions however your customers choose to pay. Below is an overview of the different payment methods: 1) Tap to Pay payments Use your smartphone like a card reader and take contactless payments without additional hardware. NFC capability required....
Tap to Pay FAQs
Last Updated: August 21, 2025Taking payments with just your phone using Tap to Pay What is Tap to Pay? Tap to Pay lets you take in-person payments using only your phone. It’s built into your Sync™ app, so you can accept debit and credit cards, Apple Pay and Google Pay payments in only a few simple steps. Just present...
Taking a payment with Tap to Pay on Android
Last Updated: August 21, 2025With Tap to Pay you can take in-person payments using only your phone. It only takes a few taps to get set up. Setting up Tap to Pay on Android 1) Select the ‘My Devices‘ tile on your app home screen 2) ‘Tap to Pay on Android’ should be displayed at the top of the...
Taking a payment with Tap to Pay on iPhone
Last Updated: August 21, 2025How to take a payment using Tap to Pay on iPhone. With Tap to Pay you can take in-person payments using only your phone. It only takes a few taps to get set up. Setting up Tap to Pay on iPhone Tap ‘My Devices’ on your app Home screen and then select ‘Tap to Pay...
Tap to Pay on Android – Troubleshooting
Last Updated: August 21, 2025Steps to check if your Tap to Pay is not working If Tap to Pay on Android is not showing on the Charge screen in your app please ensure its setup by going to your app home screen, selecting the ‘My devices’ tile, then ‘Setup Tap to Pay on Android’ and accept the T&Cs. 1)...
Tap to Pay on iPhone – Troubleshooting
Last Updated: August 21, 2025Steps to check if your Tap to Pay is not working If Tap to Pay on iPhone is not showing on the Charge screen in your app please ensure its setup by going to your app home screen, selecting the ‘My devices’ tile, then ‘Setup Tap to Pay on iPhone’ and accept the T&Cs. 1)...
Business Terminal FAQs
Last Updated: August 21, 2025Get to know the new Sync™ Business Terminal What is the Business Terminal device? To see the Business Terminal in 3D, check out our video here! The Business Terminal is an elegant all-in-one solution for countertop payments. A WiFi-based device with a 5.5-in touchscreen display, it is ideal for static businesses taking in-person payments. Simply...
Connecting your Business Terminal
Last Updated: August 21, 2025How to pair your Business Terminal with your Sync™ app When your Business Terminal arrives you will need to connect it to WiFi and then pair it with your Sync™ Account via the Sync™ app on your phone. Watch the video here or follow the steps below to set up your Business Terminal. 2. Tap...
Business Terminal Subscription Terms
Last Updated: August 21, 2025Device and Support Service Terms and Conditions You will need to accept these terms and conditions when ordering a Business Terminal. Please read these terms and conditions carefully – they include important information about your order and subscription. 1) This Service is available to users with an account on the Sync™ Merchant App only (the...
Card Reader connection troubleshooting – iOS devices
Last Updated: August 21, 2025How to troubleshoot when you’re using an iOS device If you’re having issues connecting your Card Reader to your iOS device then please try the following troubleshooting steps: Please ensure you have the latest version of the app by going to the App Store and checking for an update. Clear potential ‘bad data’: Sometimes app...
Business Terminal Subscription FAQs
Last Updated: August 21, 2025Does the Subscription include transaction fees? The £15 per month subscription does not include our basic transaction fee (i.e. 0.79% if on Weekly schedule). For more detail on our fees, please click here. What is the subscription term? The Business Terminal is offered on a 12 month subscription term. The subscription payment is billed monthly...
Changing the Language on your Business Terminal
Last Updated: August 21, 2025Steps to change the language on your Business Terminal Whether you’re looking to make things more comfortable for your team or customers, or just feel like switching things up, we’ve got you covered. Follow these simple steps to customise the language settings on your Sync™ Business Terminal: Can I switch back to my original language?...
Card Reader FAQs
Last Updated: August 21, 2025Frequently asked questions about the Sync™ Bluetooth Card Reader What is the Sync™ Card Reader? Our card reader is the WisePad 3 model. This Bluetooth card reader accepts chip & PIN, contactless card payments, Apple Pay, and Google Pay. It does not support swiping (magstripe) or CNP (Card Not Present) transactions. If connecting to an...
Ordering your Sync™ Card Reader
Last Updated: August 21, 2025A step-by-step guide to ordering your Bluetooth Card Reader When you sign up to Sync™, we’ll give you your first Bluetooth Card Reader for just £24 plus P&P. Additional Card Readers will cost £49 plus P&P and can be ordered from our website here. Please note: You must complete identity verification in the Sync™app before...
Connect your Card Reader via Bluetooth
Last Updated: August 21, 2025A step-by-step guide to linking your Bluetooth card reader to your Sync™ account When you receive your Sync™ card reader, it’s essential to link it to your Sync™ account. Please allow time to do this if its the first time as your card reader will likely have to complete a firmware update which can take...
Card Reader connection troubleshooting – Android devices
Last Updated: August 21, 2025How to troubleshoot when you’re using an Android device If you’re having issues connecting your Card Reader to your Android device then please try the following troubleshooting steps: Please ensure you have the latest version of the app by going to the Play Store and checking for an update. Clear potential ‘bad data’: Sometimes app...
Connecting your Card Reader via a cable
Last Updated: August 21, 2025How to connect a Card Reader to your phone via a wired connection If you are experiencing issues connecting your Card Reader to your smartphone via Bluetooth, you can connect it using a wired connection. Please note:A USB-C to USB-C cable is required for this connection. You may already have this cable around the house...
Printing receipts with your Business Terminal
Last Updated: August 21, 2025Supported printers if you have a Business Terminal If you have one of the following printers and a LAN/Ethernet cable connection to your WiFi then you can connect a Printer to your Business Terminal for paper receipts. Compatible printers: A LAN or Ethernet cable will also be required to connect the Printer to your internet...
Unboxing your Card Reader
Last Updated: August 21, 2025Take a closer look at our Card Reader For more detail, take a look at our step-by-step guide on how to connect your Card Reader to your Lopay account, click here.
Returning equipment to Sync™
Last Updated: August 21, 2025How to use our free returns service 1) Generating a pre-paid return label Please click here and complete the Royal Mail form. You will be asked to provide the following information: You will also need to confirm that the parcel is below the maximum weight and size – please tick the box to do this...
Sending a Payment Link
Last Updated: August 21, 2025How to send and view payment links Payment Links allow you to charge customers who may not be physically near you. You can take a payment from anywhere by sending your customer a link via SMS, email, or social media. Create a Payment Link: 1) Open the Sync™app and select the ‘Payment Links‘ tile on...
Sending a Subscription Link
Last Updated: August 21, 2025How to send and view subscription payment links A subscription link allows you to take a recurring fee from a customer remotely. The subscription may be weekly, monthly or yearly. Create a Subscription Payment Link: 1) Open the Sync™app and select the ‘Subscription Payments‘ tile on the home page 2) Accept the Terms & Conditions...
Taking payments via a QR code
Last Updated: August 21, 2025How to charge customers using a QR code on your phone Generating a unique QR Code is another way to take an in-person payment with just your phone. Your customer will need to use their phone to pay. Please see the steps below for more details. 1) Open the Sync™ pp and select the “Charge”...
Sending a digital receipt
Last Updated: August 21, 2025How to send a receipt via email or SMS at any time Send an email or SMS text receipt to your customer at any time, not just immediately after the transaction, for those times the you later realise that you may need it. Please note: You can edit the business information shown on your receipts...
Recording a cash payment
Last Updated: August 21, 2025How to take a cash payment using the Sync™ app You can record a cash payment, calculate the change required and send a receipt via your Sync™ app. There are no fees on cash payments. How to take a cash payment: 1) Open the Sync™ app and go to the Charge screen (2nd icon at...
Adding a description to a payment
Last Updated: August 21, 2025How to add a description to a payment using Sync™ Add a description to a payment to help you and your customer recognise it. For example, taxi drivers might put the collection or drop-off location as the description. The description will show on the customer’s receipt and in your Sync™ reports. Adding a customer-facing description...
Customise your payment methods
Last Updated: August 21, 2025Disable American Express payments Due to the higher cost of processing American Express payments, you may wish to stop Amex card payments being accepted. You can do this via the steps below: 1) Go to the “More” screen in the app via the grey icon either in the top right or bottom right corner (depending...
Adding taxes to a payment
Last Updated: August 21, 2025How to add tax to one or all of the payments you take via Sync™ Adding VAT to payments 1. Open the Sync™ app and go to the ‘charge’ screen(2nd icon at the bottom) 2. Tap the textbox with ‘No taxes selected‘ or ‘Show options‘ in top left. 3. Toggle on the applicable taxes and...