Whether you’ve set up an account incorrectly or a no longer need your Sync™ account, you can close your account within the app at any time.
You should never pass your Sync™ account on to someone else. The account owner who completed identity verification is liable for any disputes / chargebacks incurred by payments taken through your account.
How to delete your account: #
- Open the “More” tab in your Sync™ app via the grey icon either in the top right or bottom right corner (depending on your app version)
- Scroll down and select “Profile“
- Select “Delete account” at the bottom
The deletion process takes 30 days – you can stop it by logging in anytime during this period.
If there is a specific reason you’re considering deleting your account, please get in touch with our Support Team first – we’d love to understand more and change your mind if possible!
Managing multiple accounts: #
If you have multiple accounts under one email address you can delete an unwanted account via the steps below:
1. Open the “More” tab in your Sync™ app via the grey icon either in the top right or bottom right corner (depending on your app version)
2. Select “Switch Merchant“
3. Press and hold down on the merchant account you’d like to delete and select “Delete“
For any further questions or help, please email us at support@Sync™.com.
