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Getting started

10
  • Getting Started FAQs
  • Managing multiple accounts
  • UK Fee Breakdown
  • Choosing a Plan
  • Setting up your Sync™ account
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  • Turning on tipping
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Taking a payment

28
  • Multiple ways to take payments
  • Tap to Pay FAQs
  • Taking a payment with Tap to Pay on Android
  • Taking a payment with Tap to Pay on iPhone
  • Tap to Pay on Android – Troubleshooting
  • Tap to Pay on iPhone – Troubleshooting
  • Business Terminal FAQs
  • Connecting your Business Terminal
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  • Business Terminal Subscription FAQs
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  • Connect your Card Reader via Bluetooth
  • Card Reader connection troubleshooting – Android devices
  • Connecting your Card Reader via a cable
  • Printing receipts with your Business Terminal
  • Unboxing your Card Reader
  • Returning equipment to Sync™
  • Sending a Payment Link
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  • Taking payments via a QR code
  • Sending a digital receipt
  • Recording a cash payment
  • Adding a description to a payment
  • Customise your payment methods
  • Adding taxes to a payment

Payouts to bank

5
  • Payout FAQs
  • Instant payout FAQs
  • Add or change your bank account
  • How to change your payout schedule
  • Pausing or cancelling automatic payouts

Expense & Reward Card

3
  • Adding your Sync™ Card to Apple Wallet
  • Expense & Reward Card FAQs
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Reports & integrations

4
  • Sync™ Web Portal
  • Add payment links to your Xero invoices
  • Integrate Sync™ with QuickBooks
  • Quickbooks Account Mapping

Team accounts

3
  • Team Account FAQs
  • Setting Up Your Team
  • How to use Sync™ as a Team Member

Point of Sale

4
  • Creating your POS
  • Editing products in your cart
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  • Refunding a payment on a closed cart

Cash Advances

1
  • Cash Advance FAQs

Offers & Referrals

7
  • Earning fee-free processing rewards
  • Refer a friend to earn rewards
  • How to redeem a referral code
  • Offers: FAQs
  • How to purchase a Voucher
  • How to purchase a One-Time Offer
  • Referrals FAQs

Chargebacks & Security

3
  • Secure your Account
  • Dispute / Chargeback FAQs
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Data & Terms

4
  • UK Fee Schedule
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Complaints

1
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  • Choosing a Plan

Choosing a Plan

3 min read

A comparison of the different Sync™ plans available

At Sync™, you control what you pay and when you get paid. Choose from the plans below and change at any time.

Essential 0.79%*Standard0.99%*Instant to Bank1.79%*
Weekly payouts to bankYour earnings will automatically payout every Thursday. Funds typically settle by 11am that day.Flexible payouts to bankYour earnings will automatically payout daily, weekly, or monthly, on the day you set (Mon-Fri). Funds typically settle by 11am that day.Instant payouts to bankWhen over the threshold you set, your earnings will automatically payout to your bank, 24/7, including weekends & holidays. Funds typically settle immediately.
Instant access via Sync™ cardYour earnings are instantly available to spend via your free Expense & Reward card – add it to your mobile wallet or order a physical card if you prefer.Instant access via Sync™ cardYour earnings are instantly available to spend via your free Expense & Reward card – add it to your mobile wallet or order a physical card if you prefer.Instant access via Sync™ cardYour earnings are instantly available to spend via your free Expense & Reward card – add it to your mobile wallet or order a physical card if you prefer
10% of card spend back in RewardsWhen you spend £100 via your card you’ll pay no fees on the next £10 of payments you take.50% of card spend back in RewardsWhen you spend £100 via your card you’ll pay no fees on the next £50 of payments you take.50% of card spend back in RewardsWhen you spend £100 via your card you’ll pay no fees on the next £50 of payments you take.
Rewards on offersYou’ll earn rewards in the form of fee-free processing when you purchase an offer with top brands via Sync™.Double rewards on offersYou’ll earn double rewards (i.e. double the fee-free processing) when you purchase an offer top brands.Double rewards on offersYou’ll earn double rewards (i.e. double the fee-free processing) when you purchase an offer top brands.

Plus, on ALL accounts you can… #

  • Trigger an instant payout to your connected bank for 1.79% at any time. An instant payout typically settles in minutes, even on weekends and bank holidays.
  • Trigger a regular payout to your connected bank for free at any time. A regular payout typically settles in 3 business days.
  • Pause scheduled, automated payouts to bank if you prefer to spend via your Sync™ card.
  • Get set up in minutes with no contract and no monthly fees and choose from a range of ways to take payments.
  • Access a load of FREE features including our POS software, unlimited team members, accounting integrations, and much more.

* rate applies to standard card payments (domestic, personal Visa & Mastercard payments). Premium cards (Amex, corporate & international cards) are an additional 1%. Optional product fees may apply. Click here for a full breakdown of our fees.

How to change your Plan #

You can change your plan within the app at any time:

1) Tap your balance on your app home page to open your ‘My Account’ page

2) Select ‘Need to change your Plan? at the bottom of the page

3) Choose from the 3 account types displayed and select Confirm.

For any further questions or help, please email us at support@Sync™.com.

Updated on August 21, 2025

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  • Plus, on ALL accounts you can...
  • How to change your Plan

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