Getting started
Getting Started FAQs
Last Updated: August 21, 2025What is Sync™ and how to download the Sync™ app Welcome to Sync™! Below you’ll find answers to some of our most frequently asked questions. If you need further assistance, just scroll to the bottom of this page to access related articles or the contact details for our Support Team. How do I create a...
Managing multiple accounts
Last Updated: August 21, 2025How to create, switch, and delete additional merchant accounts on your Sync™ account If you have more than one business, you can manage them all from one Sync™ account. Create multiple ‘merchant accounts’ under your one login and move easily between these merchants. This allows you to take payments for different businesses and receive payouts...
UK Fee Breakdown
Last Updated: August 21, 2025A comprehensive breakdown of all Sync™ charges At Sync™ there are no hidden fees. Our transactions fee is fully inclusive (no additional interchange or network fees) and we’ll always let you know if an optional product fee applies. What’s more, you can change your account at any time, so you’re in control of what you...
Choosing a Plan
Last Updated: August 21, 2025A comparison of the different Sync™ plans available At Sync™, you control what you pay and when you get paid. Choose from the plans below and change at any time. Essential 0.79%* Standard0.99%* Instant to Bank1.79%* Weekly payouts to bankYour earnings will automatically payout every Thursday. Funds typically settle by 11am that day. Flexible payouts...
Setting up your Sync™ account
Last Updated: August 21, 2025How to get set up once you have created your Sync™ account. To get started, you’ll need to download the Sync™ app on your smartphone or tablet from the app store via the links below: Once downloaded, open the app, select ‘Register’, and enter your details. You will then need to tick the box to...
Customising your home screen
Last Updated: August 21, 2025Personalise your Sync™ home screen By re-ordering the information you see when you open Sync™, you’ll be able to prioritise the features you use most and remove anything you don’t need. Re-arranging tiles on your home screen: Deleting tiles on your home screen: Re-adding tiles on your home screen: Once a tile has been removed,...
Turning on tipping
Last Updated: August 21, 2025How to set up, edit, and accept tips Sync™ helps you maximise customer tips, no matter the payment method. Follow the steps below to turn on and customise the tip options your customers will see. Turning on tipping: Please note: Transaction fees apply to tips as they are included in the overall transaction value. Merchants...
Editing your Statement Descriptor
Last Updated: August 21, 2025How to set your biling / statement descriptor on Sync™ Your Statement Descriptor (also known as a Billing Descriptor) is really important because it is the text your customer sees on their bank account statement and it is important that it enables your customer to recognise the transaction. An unclear Statement Descriptor can cause disputes...
Editing your business & profile details
Last Updated: August 21, 2025How to change your Sync™ or business name, number or address Once you have created your Sync™ account, you can update important information about your business within the app whenever required. Edit your business details: You can edit your business name, phone number, and address within the app at any time. 1) Tap your balance...
Editing the info on your receipts
Last Updated: August 21, 2025Editing the information shown on your receipts: 1) Go to the “More” screen in the app via the grey icon either in the top right or bottom right corner (depending on your app version) 2) Scroll down and select “Receipt setup“ 3) Edit your business name, address and VAT number as required and toggle on...