A step-by-step guide to linking your Bluetooth card reader to your Sync™ account
When you receive your Sync™ card reader, it’s essential to link it to your Sync™ account. Please allow time to do this if its the first time as your card reader will likely have to complete a firmware update which can take ~10 minutes.
1. Connecting your card reader #
- Ensure your phone bluetooth is turned on
- Open your Sync™ app and select the ‘My Devices‘ tile on the app home page.
- Select ‘Connect my card reader’.
- Turn on your card reader. Select “WisePad 3” when it appears in the app. Android users may also encounter a Bluetooth pairing request; please ensure to select Pair.
Pro Tip: If there are multiple WisePad 3 card readers nearby, verify the ‘HW No.’ located on the back of the card reader. This number should start with ‘WPC…’
Please note: A card reader can only be connected to one phone at a time – but you can download the Sync™ app on different devices and connect to the same card reader at different times. Just be sure to disconnect from one before trying to connect to another.
2. Taking a payment #
Once successfully connected, open the Charge screen (2nd icon at the bottom) to take a payment. Enter an amount, press ‘Charge’, and select ‘send to card reader’ from the available payment method options.
Your customer can then tap or insert their contactless card or utilize Apple Pay or Google Pay if enabled on their device.
If you’re primarily using your card reader, ‘Send to card reader’ will soon replace ‘Charge’ to streamline the payment process into a single step.
Pro Tip: Always wait for the ‘payment successful’ notification in the Sync™ app before allowing your customer to leave, this ensures that the payment has completed successfully!
For any further questions or help, please email us at support@Sync™.com.
