Does the Subscription include transaction fees? #
The £15 per month subscription does not include our basic transaction fee (i.e. 0.79% if on Weekly schedule). For more detail on our fees, please click here.
What is the subscription term? #
The Business Terminal is offered on a 12 month subscription term. The subscription payment is billed monthly on the closest day to your order date – so if your first payment was the 8th March, your next payment will be the 8th April, and each subsequent month thereafter.
The current subscription term will automatically renew for additional twelve-month periods unless either party gives the other written notice of termination at least thirty (30) days before expiration of the then-current Subscription Term.
What if I want to cancel? #
If you wish to cancel your subscription, please contact support@Sync™.com to first arrange the return of your Business Terminal.
Once the Business Terminal has been returned the contract can be cancelled. Please note;
- if returned before the 12 month term end, early cancellation charges may apply
- if the Business Terminal is not returned, or returned but damaged, you may be charged the full cost of the device
Any additional charges will be made to your payment card on file or deducted from your Sync™ Account balance. Any overdue payments can also result in your Sync™ Account being suspended until the payments have been settled.
What happens if my monthly payment fails? #
You will receive email notifications to update your payment card and multiple payment attempts will be made. If your payment remains overdue the monthly payment will be deducted from your Sync™ Account balance or your Sync™ Account suspended until the payments have been settled.
What happens if my device is lost, stolen or damaged? #
If your Business Terminal is lost or damaged, please contact support@Sync™.com immediately to arrange a replacement. Additional charges may apply but we will do our utmost to get you a replacement within 48 hours.
To help protect your Business Terminal please consider the Dock available to purchase separately from our online store here.
What if my device is faulty? #
If your Business Terminal is not working as expected, please contact support@Sync™.com. If we cannot fix it remotely we will provide a free replacement and typically we can get this to you within 48 hours.
What is meant by ‘eligibility criteria may apply’? #
Sync™ may request additional information about your business before confirming your Subscription.
