Chargebacks & Security
Secure your Account
Last Updated: August 21, 2025What security measures are required with Sync™? For your security, you can set up Two-Factor Authentication (2FA) on your Sync™ account. This means that you’ll need to access your email address and your mobile device to log in to your Sync™ account. To protect your account, you will also be required to set a personal...
Dispute / Chargeback FAQs
Last Updated: August 21, 2025Please note: You should never pass your Sync™ account on to someone else. The account owner who completed identity verification is liable for any disputes / chargebacks incurred by payments taken through your account. What is a dispute / chargeback? A chargeback is when a customer disputes a card transaction, challenging its validity. The customer’s...
Adjusting your Lock Screen
Last Updated: August 21, 2025Editing your passcode or timeout period To help you keep your Sync™ app secure, a passcode is required for certain actions and to resume activity after a period of inactivity. To edit your passcode, or the frequency it is required, please follow the steps below: 1) Open the app Home screen 2) Select your initials...