Payouts to bank
Payout FAQs
Last Updated: August 21, 2025Receiving payouts to your bank account When will I receive my payout? The timing of your payout depends on your Sync™ Account type: Payout not showing in your bank account? If your payout is showing as sent successfully then it should be settled by your bank soon. Typically we see that standard payouts are settled...
Instant payout FAQs
Last Updated: August 21, 2025Get your money, instantly! What are ‘instant payouts’? An instant payout is a payout that will typically arrive in your bank account in less than 5 minutes, regardless of whether it’s a weekend or a bank holiday! How do I trigger an ad hoc instant payout? If your balance is over £5, you can get...
Add or change your bank account
Last Updated: August 21, 2025You can add or remove a bank account at any time within the Sync™ app. If you have multiple connected bank accounts you can also change the default account – please see the steps below for more details. Add a new bank account: 1) Open the app and tap you balance on the Sync™ Home...
How to change your payout schedule
Last Updated: August 21, 2025Editing your payout schedule to suit you Changing your Account Type: You can change your account type within the app at any time: 1) Tap your balance on your app home page to open your ‘My Account’ page 2) Select ‘Need to change your account? at the bottom of the page 3) Choose from the...
Pausing or cancelling automatic payouts
Last Updated: August 21, 2025You can pause or cancel automatic payouts and manually trigger payouts to your connected bank account as and when you want to maximise the funds available to spend via your Sync™ Expense & Reward Card. To pause or cancel automatic payouts: 1. Tap the three dots beside your balance on the app homepage 2. Select...